Neff & Associates Insurance Services, Inc is dedicated to providing insurance products that provide quality coverage and protection with competitive pricing. We wish to establish successful partnerships with our clients, staff members, and our insurance companies, that respect the interests and goals of each party. We measure success by our clients choosing us because of their belief in our ability to meet or exceed their expectations in service, expertise, and price.
Neff & Associates Insurance Services, Inc is dedicated to providing insurance products that provide quality protection with value pricing. We wish to establish a successful partnership with our clients, our staff members, our insurance companies, and members in our community, that respect the interests and goals of each party.
We measure success by our clients choosing us because of their belief in our ability to meet or exceed their expectations in service, expertise, and price. We strive in exceeding our clients needs by utilizing the following tools:
- Knowledgeable, friendly staff that can empathize with our consumers needs and circumstances, especially in handling a loss.
- Policies that meet or exceed the expectations of our clients, and that are affordable, available, and understandable.
- Policies and endorsements delivered on time.
- A commitment to an annual insurance review for all of our clients. A phone call is more than any direct mass marketer offers. We believe personal contact and service is the cornerstone of our success.
Neff & Associates Insurance Services, Inc markets and services all aspects of Personal Lines Insurance and Commercial Lines Insurance to our customers. Neff & Associates Insurance Services, Inc provides insurance products ranging from homeowners, automobile, umbrella, and boat insurance coverage to business insurance, general liability for contractors, workers compensation, employers liability coverage, excess liability, and equipment coverage. We take pride in knowing we have helped our clients find the best coverage at the right price that meets their needs and expectations. In the event of a claim, our clients know that we are available to provide help, guidance, and counsel to provide a prompt resolution.
We stress to our insureds the importance of good communication to ensure the proper coverage is in place. We notice as our clients become better informed about their insurance coverage there is a tremendous increase in discussions about their policy coverage. Our company’s strengths lies in the quality of our products and the level of customer service provided by our staff. Our staff has specialists in commercial lines and personal lines insurance who can properly service and underwrite clients commercial insurance and personal insurance exposures and because we are brokers we have access to a wide range of standard and specialty markets.
After operating my own business for several years and seeking a challenging experience I joined Neff & Associates Insurance in 2013 with the goal of assisting clients the way I was accustomed to in my own business. The opportunity to be part of a unique team that excels in customer service was a tremendous draw. I knew this was the right agency for me because as a client, I had experienced first-hand what it was like to be their client before obtaining my insurance license. I am an affiliate with the Central Coast MLS board and a newly appointed member of the International Footprinters Association. As I’m originally from Pismo Beach, the opportunity to work where I was born and raised is a dream come true.
Cyndi began her career 25 years ago on the company side, where she received intensive instruction in underwriting and rating concepts for all commercial lines of coverage. After a few years with a large, national carrier, she began working on the brokerage side of the business as an account manager.
Cyndi is responsible for the overall account management and day-to-day servicing of our commercial clientele. She takes charge of daily requirements, reviews contracts and policies, carrier marketing and coverage term negotiation, and also manages certificates of insurance.
I am a central coast native, born in San Luis Obispo, while my formative years were spent in Arroyo Grande. After which I obtained my business management degree from Cal Poly, during my time there I discovered my passion for helping others. This originally took form in coaching youth basketball teams in the area and eventually led me to coaching freshmen basketball at Arroyo Grande High School for the past 3 years. It is truly a pleasure to not only help players develop their physical abilities but also to help teenagers develop into young men. Working at Neff & Associates Insurance is my most recent endeavor and I’m enjoying the opportunity to work with Matt and our staff build the most reliable independent agency the area has to offer.
In 2007, my family and I moved to the Central Coast from the Bay area. Having been raised in a small town in the Central Valley, I wanted that same “small town” sense of community and belonging for our son as he grew up. Being involved in the local PTO, joining the local quilt guild, participating in local events like the Harvest Festival, even getting a library card from our terrific San Luis Obispo County Library made our family feel at home here.
And, as a newcomer to the insurance industry, I find the day to day interactions with our clients challenging and rewarding - handing daily inquiries, helping clients after a loss, and keeping policy documents up to date…just another way to feel a part of this community that I love.
With 16 years of experience in the insurance industry, originally starting as an agent in 1998, becoming a partner in 2000, and sole principal in 2007 I’ve demonstrated success in insurance management and sales expertise in a fast-paced sales environment while providing award-winning customer service and leadership in highly competitive markets. I’m tenacious in building new business, securing customer loyalty, and forging strong relationships with the business community. I believe strongly in giving back to the community as I’m actively involved with the Greater Pismo Beach Kiwanis, a member of the Five Cities Youth Basketball Board, have coached high school basketball, youth basketball, youth baseball, and youth flag football.